FAQ

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

 

Do you offer customized jewelry?

Yes, 90% of our pieces are custom made upon order.

 

How can I get a piece customized for me?

You can purchase the item in the design that you like. You can choose the metal base, the plating & finishing, the nameplate size and number or words (names) from the drop down menu where applicable. At checkout, in the Notes section, you can type out the name(s) or word(s) you wish the piece to be personalized with. You can also add your preferences for length, size or stone color where applicable. You can also add any other notes or instructions.

 

Who designs the calligraphy?

A professional calligraphist creates the calligraphy designs with the names and words provided by you. He creates by hand drafts based on the style and the size chosen.

 

Do I get to see the design before the piece is created?

Yes, you will always get to see and approve on the design before any metalwork starts. A picture of the draft will be shared with you by e-mail.

 

What happens if I don't like the calligraphy design?

With calligraffiti items, you will receive a selection of several drafts to choose from. With classical calligraphy items, we will request another design for you, until you're satisfied with the final design. Usually up to 2 calligraphy designs are free charge - an additional charge is due for each new draft after that.

 

How is the piece created?

Once the draft is approved, the piece is created from scratch by Rana in her home based workshop in Beirut, using the traditional metal piercing technique with a jeweller's hand saw. Solid silver pieces are finished entirely by Rana, plated pieces are sent to local metallurgists where the gold plating of your choice is applied.

 

When should I expect to receive my order?

- Ready made pieces with express shipping: 1 week from purchase date
- Ready made pieces with standard shipping: 3 weeks from purchase date
- Made to order pieces with express shipping: 3 weeks
- Made to order pieces with standard shipping: 6 weeks
**this it the approximate period from order date till delivery date

 

Who handles the shipping of my order?

- Express shipping is processed through DHL
- Standard shipping is processed through LibanPost 
**Both are registered, require signature upon receipt, and offer online tracking.

 

How can I track my order?

Once your order is shipped, a link to the tracking will be shared with you by e-mail.

 

How much does shipping cost?

- Standard shipping costs 7.5$ and 1.5$ per each additional item in the same order. 
- Express shipping costs 45$ per order, regardless of the number of items included.

 

Can I have my order shipped to a different address?

Yes, we can ship your order to any address you want, we can also include a personal message on your behalf. Although we enclose a shop receipt, we never enclose an invoice showing the amount paid.

 

Do you offer gift wrapping?

All the jewelry pieces are packaged professionaly with Ranwiyet cardboard cards, sealed inside celophane bags, and presented nicely inside fabric gift pouches, ready to be gifted.

 

What metal do you work with?

At the time being, we offer three metal options: plater sterling silver, solid sterling silvet and plated brass.

 

What kind of plating do you offer?

Rhodium, gold and rose gold. Plating over brass includes a layer of nickel. Plating over silver does not include nickel. Plating quality is the same over silver base or brass base, and looks exactly the same. The different metal base is offered for those with a preference to the more prrcipus metal, or with allergy towards nickel.

 

What finishing look do you give to the pieces?

You get to choose between the classical shiny finish or the more modern matte (brushed / satin) finish. These two options are available with the metal base & plating option in the drop down menu when selecting your choice for the piece that you're purchasing.

 

Do you share a picture of the finished piece before shipping?

Due to time restriction, we no longer offer this as part of order processing proecdure; the finished piece will be dispatched as soon as it's ready. But we do try and take as many pictures of finished pieces aswe can. You can find these pictures in our social media platforms.

 

I like a design from your instagram posts but I can't seem to find it here?

This usually means that we haven't gotten around yet to making this item available yet, but we can create a custom listing for this item under special request, through which you can place your order.

 

Can you custom make a piece with my own design?

Absolutely! Please do get in touch for price quotation or advice.

 

I received my custom made order but it's wrong?!

Custom made pieces are non refundable, but if we have made a mistake with your order, please let us know as soon as you receive it, to arrange for returns /replacements. If however, the piece was made exactly the way it was ordered, but you havr approved the draft with the wrong spelling, or you've given us the wrong sizing, or a different length, plating, finishing or bead color option that you originally wanted, we can not accept returns and we do not offer refund in this case. It is the buyer's responsibility to check and double check for the correct sizing, spelling and all the other customization options.

 

I wish to buy several items, do you offer discount?

Yes, we offer multiple purchase and wholsale discounts. Please inquire for quotation and discount codes.